We want to make sure you love our products and quality is guaranteed. If there is a print error or visible quality issue, we'll replace or refund it. For any quality issues, be sure to provide clear photos of the products on a flat, well-lit surface. This quick and simple step will help us to provide a speedy resolution.

Because products are made to order, we do not accept general returns or sizing-related returns.

Please read below for more details:

Restocking Fee Policy

At Tier 1 Paintball, we are committed to providing top-quality gear and customer satisfaction. We understand that returns are sometimes necessary. To ensure efficient processing, a 20% restocking fee will be applied to all returned items. This fee covers the cost of inspecting, repackaging, and restocking the item.

Please note:

• The item must be in new, unused condition and include all original packaging, tags, and accessories.
• Returns must be initiated within 30 days of the delivery date.
• Shipping charges are non-refundable, and customers are responsible for return shipping costs.

This policy applies to all items, including paintball markers, masks, tanks, and soft goods. For any questions, please contact our support team. Thank you for choosing Tier 1 Paintball for your gear needs!

Cancellations for League

Due to there only being 24 spots available we do ask that you are certain you can make it to all or most days. Because we do have to pre order a lot of what we offer at the league refunds past a certain date are not always possible. To make sure no spots are taken by someone who may not be committed to showing up refunds will only be available for the first 48 hours after purchase. Please reach out for any questions. 

Cancellations for clothing

All of our products are made to order especially for you. If you wish to cancel or amend your order, please use the link provided in your confirmation email. You can edit your order at any time before it goes to production

Once your order has gone to production, you may be eligible for a replacement/resolution depending on the situation. After you’ve received your order, you have 30 days to address any quality issues.

Damaged/Quality Issues

For the fastest resolution, please include a photograph demonstrating the quality issue of the print or the damaged area of the item. The most optimal pictures are on a flat surface, with the tag and error clearly displayed.

Refunds policy

PayPal: Any refunds processed will show back up in your Paypal account balance within 24 business hours.

Credit Card: Any refunds processed via your credit/debit card will show back up in your bank account within 7 to 10 business days depending on your bank.

Accepted Payment Methods

We accept payments via credit/debit cards, PayPal, Google Pay, and Apple Pay.

Will I have to pay any additional taxes on my order if I’m located outside of the US?

International orders may be subject to import taxes, duties, and other customs charges. The charges vary by country, and at this time we are unable to calculate them in advance. For more information regarding your country’s customs policies, please contact your local customs office. If such a fee indeed gets imposed on your package, you are responsible for its payment.